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PATIENT SATISFACTION SURVEY OF ANTENATAL ANAESTHETIC CLINIC AT AN UNIVERSITY HOSPITAL
ESRA Academy. Vellalapalayam Sathyamoorthy M. Sep 8, 2016; 138227; 0044 Topic: Obstetric Population
Mohan Kumar Vellalapalayam Sathyamoorthy
Mohan Kumar Vellalapalayam Sathyamoorthy

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Abstract
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Background and Aims:

Anaesthetic antenatal clinics require assessment of quality of services, so as to provide insight into its benefit and allowing their evaluation.Patient satisfaction survey is one such tool. We surveyed the satisfaction levels of parturients attending the clinic at an university hospital.

Methods:

The patients were given a 2 page multi-item questionnaire with room to add their own comments.A Likert scale of options which ranges from excellent to poor(5=Strongly agree, 1=Strongly disagree)was used. The survey was carried out between May 2014 to August 2014.

Results:

A total of 47 questionnaires were filled.The results are shown in the table 

Conclusions:

Antenatal anaesthetic clinics help in the management of high risk obstetric patients. It allows time for investigations, and a management plan tailored to the patient to be made. In this survey, we found that items reflecting competence of the clinician were rated highly by the patients.This reflects the clinician's success in engaging them, to enhance rapport and reduce anxiety. But the clinic did not score highly on the uptake suggestion for epidural in labour. Evidence from previous studies show that patients need more information when undergoing a regional procedure. As 80% of the patients attending the clinics are obese, information leaflets on epidurals and obesity would give them the information and time to make informed choice. The patients were also dissatisfied with non-provider items such as parking, accessibility of services and waiting times. We conclude from this survey that information leaflets and easy accessibility to the services could improve patient satisfaction levels of these clinics. 

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